There are exclusions and limitations to Product Care TM. Redeem exclusive Additional Benefits which will help you maintain your product and assist in an additional purchase. Whether you are experiencing a product fault or needing toll free technical assistance, our team is here to provide support every step of the way. Our experienced support team ensures that the assessment, replacement or remedy process under your Product Care TM is a convenient experience. If, during the Product Care TM term, your product fails to operate as a result of an Eligible Fault*, we will provide a one-off replacement of Your Product. With Product Care TM you have certainty that your product is covered for a specific period of time. For other models not currently supported by Fitbit, search Google for your model and "restart.With Product Care TM you can relax knowing Your purchase comes with additional protection.ĭiscover all the benefits Product Care TM brings you:.Wait 10 seconds after the device turns off, then press the Home button to turn it back on. Fitbit Surge: Press and hold the Home and Select buttons for 10-15 seconds until the screen flashes or the light starts to dim.Ionic, Sense, and Versa: Press and hold the button for 10 seconds.Charge 5 and Fitbit Luxe: Swipe down on the clock face, tap Settings, choose Restart Device, then tap Restart.Charge 3 and Charge 4: Open the Settings app and select About > Reboot Device.Ace 2, Ace 3, and Inspire Series: Connect the tracker to a charger, press and hold the button or buttons on the tracker for 5 seconds, and then release.Ace and Alta series: Connect the tracker to a charger, press the button on the charging cable 3 times (with a few seconds between each press), and then disconnect the tracker once you see the Fitbit logo.
Resetting the tracker can help fix this, but the steps to reset each model are different for every device. Occasionally, a problem with the tracker may be causing issues with the charging process.
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